Welcome to Auctions Live Fee Schedule Frequently Asked Questions (FAQs) page, dedicated to addressing your queries regarding our fee structure in accordance with our Subscriber Terms and Conditions.
Auctions Live provides a wide range of services spanning the pre-auction, live auction, and post-auction phases. Please keep in mind that all our services incur operational costs, whether or not an assigned listing ultimately goes to Auction. Much like real estate portals that charge a fee for listing properties online, Auctions Live levies a fee when an auction type is assigned, which reflects the actual expenses incurred in delivering ours services.
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Does my office incur a fee automatically when a listing is imported from our CRM?
No, your office is only charged once a listing is assigned an auction type.
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Does my office incur an automatic fee when manually creating a listing?
No, your office is only charged once a listing is assigned an auction type.
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Is my office obligated to pay Auctions Live if a listing is sold prior to auction or is withdrawn?
Yes, once a listing is assigned an auction type, it becomes subject to charges in line with our Subscriber Terms and Conditions.
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Do we still face a charge if the listing sells before the scheduled auction date, or is it only applicable when we conduct the auction?
Yes, once a listing is assigned an auction type, it is subject to charges as outlined in our Subscriber Terms and Conditions.
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If our office conducts an auction and the listing is Passed In, and we re-run the auction, will we incur an additional fee?
Yes, as a Raw Duplicate Listing will need to be created and assigned an auction type, it is chargeable as per our Subscriber Terms and Conditions.
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Auction Postponement Fees
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Will my office still be charged a fee if an auction is postponed?
Yes, charges will be incurred.
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What happens if an auction is postponed within Auctions Live?
If an auction is postponed within Auctions Live, and a new auction date is scheduled to occur within 90 days of the original assigned date, you will only be charged for the latest scheduled auction. Click here to find out more about Auction Postponement Rules.
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What if the postponed listing is not auctioned within the 90-day period?
If the postponed listing is not auctioned within the 90-day period, your office will incur the full auction fee at the expiry of this period. Click here to find out more about Auction Postponement Rules.
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If our office has assigned an auction type to a listing but never published it within Auctions Live, will we still be charged a fee?
Yes, if a listing is assigned an auction type, fees will be applicable, irrespective of its publication status.
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If our office wishes to add additional listings to an in-room Order of Sale that have already been sold, are we required to pay a fee?
Yes, standard fees will apply as outlined in Schedule 4 of our Subscriber Terms.
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What is the cost of duplicating a listing in Auctions Live if it already has an assigned auction type?
There are three ways in which you can duplicate a listing, each with its own associated fee:
Duplicated with sold price: This incurs a fee of 25% of the selected auction type fee outlined in Schedule 4 of our Subscriber Terms.
Duplicated with sold price & status: This incurs a fee of 25% of the selected auction type fee outlined in Schedule 4 of our Subscriber Terms.
Raw Duplicate: This incurs a fee of 100% of the selected auction type fee outlined in Schedule 4 of our Subscriber Terms.